FAQs

1. What kind of dog products do you sell?

We specialize in trending and unique dog accessories like LED collars, harnesses, grooming tools, toys, and more. Our goal is to make your pup’s life safer and more stylish.
➡️ Browse our latest dog accessories

2. Where do your products ship from?

All of our items are shipped directly from trusted AliExpress suppliers, allowing us to offer the best pricing on quality dog products.
➡️ Learn more on our Shipping Policy

3. How long does delivery take?

Orders usually arrive within 7–15 business days, depending on your location in the USA or Canada.
➡️ Check details on our Shipping Info page

4. Do you offer international shipping?

Currently, we ship only to the United States and Canada. We're working to expand our reach soon — stay tuned!

5. Can I return an item if I’m not satisfied?

Yes! We offer a 10-day return window for unused items in original packaging.
➡️ See our full Refund & Return Policy

6. What if my item arrives damaged?

If your product is damaged or defective, contact us within 48 hours of delivery. We’ll arrange a refund or replacement.
➡️ Visit our Contact Us page to start a claim.

7. Can I track my order?

Absolutely! You’ll receive a tracking number via email once your order ships.
➡️ Use our Track Your Order page to check real-time updates.

8. Do you have a customer service email?

We’re working on setting up a dedicated support email. In the meantime, please use our Contact Form and we’ll get back to you ASAP.

9. Are your products safe for all dog breeds and sizes?

We try to stock adjustable and size-inclusive items, but be sure to read the size guides on each product page before ordering.

10. How can I stay updated on new arrivals and deals?

Subscribe to our newsletter or follow us on social media (TikTok & Instagram) for early access to new arrivals, discounts, and trending pet gear.